Case study

Department for Work and Pensions

DWP saves around £150 million a year after consolidating its estate in Crown Hosting

Central Government
DWP saves around £150 million a year after consolidating its estate in Crown Hosting

The problem

DWP runs 163 front line and payment systems that pay more than £217 billion a year to over 20 million people. When it set out to adopt public cloud in 2016, moving decades of back-office systems in one step would have sharply increased costs without delivering the benefits. The applications, data and ways of working needed remediation first.

The solution

DWP relocated all of its data and applications into a consolidated estate in Crown Hosting by 2018. With everything in one place and under its own ownership, the department could map dependencies, rationalise applications and move what was ready to public cloud. Legacy systems that are not yet suited to cloud stay in Crown Hosting.

The outcome

What it delivered

£150m

Saved each year, according to DWP

9 months

To pay back an investment of £108 million

70%

Of DWP services now delivered from cloud, with the other 30% in Crown Hosting

“
When working with Crown Hosting, it becomes your data centre, your data, your equipment, your assets, your applications and that puts us (as the customer) in a position of strength.

Bryan Nelson

Lead Transformation Manager for Hybrid Cloud Services, DWP

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