How the public sector buys from us
Public sector organisations buy Crown Hosting services through the Crown Hosting II framework, RM6262. The services and the prices are already established under the framework, so it is typically a direct award without a further competition.
Three documents,
then you order what you need
The agreements and the ordering are deliberately separate. You complete the first two documents once, then order services as and when you need them.
Memorandum of Agreement
You sign an access agreement with the Cabinet Office, which acts as the Buyer under the framework. The MoA governs how customers work with each other and with the Framework Authority, covering collective governance, performance, service and security management.
A signed MoA is needed before we can share the unredacted framework schedules and issue a Call-Off Agreement.
Call-Off Agreement
You, Crown Hosting Data Centres Ltd and the Cabinet Office enter into the Call-Off Agreement together. It brings the framework terms and conditions into effect between all three parties.
It is not itself an order. It carries a nominal value of £1 and acts as the umbrella you place Service Requests under.
Service Request
This is the order for the services you want, and the first chargeable stage. A Service Request can cover space, fit-out, connectivity, relocation support, on-site services or electricity.
One Call-Off Agreement supports as many Service Requests as you need over time.
What this means in practice
- You complete the MoA and the Call-Off Agreement once, then order only the services you need.
- Catalogue products and services are available at agreed prices, procured by direct award.
- The Framework Authority represents the Buyer and oversees governance of the supplier and the services on behalf of every participating customer.
What it costs
Pay for what you use. Flexible, transparent pricing with no minimum volume commitment, and contracts you can terminate at any time.
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