Hertfordshire, Bedfordshire and Luton ICT Shared Services
HBL ICT Shared Services has been free of major incidents since moving to Crown Hosting
The problem
In 2015 HBL was running services from two in-house data hubs in St Albans and Welwyn Garden City, on seven year old systems with limited cooling and resilience. It was suffering bi-weekly major incidents, clinician confidence was falling, and it was already running one tender, so it could not run another.
The solution
HBL upgraded its on-premises data centre in Welwyn Garden City and placed a secondary data centre in Crown Hosting that replicates it. Buying through the pre-procured framework avoided a second tender, with a clear pricing plan and site security included. HBL keeps full control of both sites and scales its Crown Hosting footprint with demand.
What it delivered
Major incidents since the move, after bi-weekly incidents at the old hubs
A week in upkeep costs on the old data hubs, now in the past
To resolve issues with 24/7 support, where it used to take days
Crown Hosting offered us one simple framework that demonstrated a clear pricing plan, offered us flexibility built in, so we could grow accordingly, and included security of our site in the price.
Usman Khan
Head of Financial Services, HBL ICT Shared Services
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